Global-Watch Blog

Scientific interpretation - AI at Work: Easing Fears, Supporting Change

A Global-Watch scientific interpretation by

Marie-Michèle Roy, doctoral Candidate in educational administration and policy at the Université Laval. 


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This initiative is supported by the Chief Scientist of Quebec with the Fonds de recherche du Québec.

 


Setting the stage

Imagine a world where artificial intelligence (AI) transforms the way we work... Does this revolution, which has already begun, arouse more anxiety than enthusiasm? From nurses to teachers, HR managers to receptionists, many fear that AI will make their work more complex, devalue their expertise, or even replace them. How can we support them in the face of these major, unavoidable changes?

AI is not just a technological advance, but also a profoundly human transformation. To take full advantage of it, it is essential to prepare adequately, seeing it as an opportunity to promote the fulfillment and psychological well-being of staff. At the heart of this transition, people and social relations remain the key to successful deployment.

What is meant by…

Sense of self-efficacy

The feeling of self-efficacy, as defined by Albert Bandura, corresponds to an individual's conviction of being able to accomplish a given task. This feeling varies and adjusts according to different activities. According to Bandura, it is built up from four key elements: experiences of success, vicarious experiences, verbal persuasion, and the individual's physiological and emotional state (Bandura, 1997).

Vicarious learning

Vicarious learning occurs through observation, modeling, and social comparison. This can have an even greater impact on a person's sense of self-efficacy, especially in environments where learning occurs through observing and imitating colleagues' behaviors (e.g. of work colleagues) (Bandura, 1997).

The meaning of work

The meaning of work reflects how an individual perceives the importance and value of their professional activity. It is influenced by three main task-related aspects :

  1. Degree of skill variety: the diversity of skills and talents needed to accomplish tasks.
  2. Work identification: completing assigned tasks from start to finish.
  3. Importance of the work: the perceived contribution and real impact of the work performed.

The combination of these three aspects gives deep meaning to professional activity (Hackman and Oldham, 1976)

 

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